Modify or cancel my order

To make any modifications, please contact our customer service by phone, email, or chat.

If you wish to change the shipping address, please contact us as soon as possible with the details of the new address. We will do our best to update this information before your order is shipped.

If you want to update your phone number or prefer to use a different email address for order notifications, please let us know. We will update our records accordingly.

If you've changed your mind about a specific product and want to remove it from your order, please contact us as soon as possible. We will adjust your order accordingly and issue a refund promptly.

Please note that, unfortunately, it's not possible to add a new item to an existing order. In this case, we invite you to place a new separate order.

Our customer service is available to assist you:

• Monday to Saturday, from 8:30 am to 12:30 pm and from 1:30 pm to 5:30 pm (UTC +1, October to March)
• Monday to Friday, from 8:30 am to 12:30 pm and from 1:30 pm to 5:30 pm (UTC +1, April to September)